Frequently Asked Questions
Nails
Not required, but shorter nails give the press-ons a stronger, longer-lasting bond.
No—when you follow our gentle removal steps, they’re a harmless alternative to acrylics.
Check our sizing guide or order a sizing kit for the most precise fit!
Choose the smaller size. Oversized tips can lift at the edges and weaken adhesion.
With proper prep, up to 2 weeks. We suggest changing every 1–2 weeks for hygiene.
Instantly—just avoid water, oils, or lotion for a few hours (best applied before bed).
Absolutely.
Yes! Swap in fresh adhesive tabs and wear them again.
Prep nails thoroughly, avoid water/oil for a few hours, and press each nail firmly several times a day during the first 72 hours.
Cleaned and kept cool & dry, they’ll last 12+ months. Frequent use, of course, causes normal wear.
For hygiene reasons, all sales are final and we cannot accept returns.
Shipping
Yes, we do offer international shipping. You may check the rates for your country at checkout. If your country isn’t listed, please contact us.
Please note that we are not able to cover any additional charges on delivery, such as customs fees or taxes. For any concerns, please check your local customs and tax regulations before placing an order.
For Singapore orders, standard delivery takes 1-3 working days. International delivery can take anywhere between 5-15 working days. Please note that these times are estimates provided by our carrier and shipping may occasionally take longer.
After your shipment is handed over to the logistics team, you will receive an email notification with the tracking information.
Deliveries within Singapore will be fully tracked via the URL provided.
While international shipments can be fully tracked, tracking may cease in certain countries once it's transferred to your national courier. In such cases, use the tracking number provided by your national courier in the URL provided for updates.
The tracking system occasionally updates early before they actually receive their order, so you should wait at least 1-2 working days before worrying. If it has yet to arrive by then, please check with the local post office for the whereabouts of your package
Any error on the order information sent in before shipment can still be corrected. Do inform us to make the necessary changes.
Kindly double check your address before checking out to enjoy a smooth shopping process. However, we will do our best to help you resolve the issue. Please contact us immediately if you realize there’s an issue with your address or delivery, and we’ll assess what can be done based on the stage of your order.
All orders will be shipped out within 2 business days. If you do not receive a notification by then, please drop us an email at nnailsbyzee@gmail.com or contact us on Instagram @nnailzby.zee
This does not include the shipping time by the courier. Shipping time depends on where you are located in the world.
Yes, changes can be made to your order only if it hasn't been marked as shipped yet. Please notify us as soon as possible. You can get in touch with us to place a new order with the additional product you intended to add. In such a case, we'll refund the shipping fees for the new order.
If the order is already in the shipping process, we won't be able to modify it.
Please ensure you review your order carefully before finalizing it to avoid any inconvenience once it's shipped.
Due to administrative and bank charges, we are unfortunately not able to do cancellations at this point in time. All sales are non-refundable. Do check before submitting an order.
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